Disciplinary Procedures
Professional Management Skills training course informationInstructor-Led Management Training
Disciplinary Procedures Training
A practical one-day course that helps managers and employers run a fair, consistent disciplinary and grievance procedure – from investigations and hearings to warnings, dismissal and appeals.
20+ yearsTraining experience
1 dayManagers & employers
UK-wideOur venues, on-site or online
Some of our clients
Handle disciplinary matters fairly and with confidence
This Disciplinary & Grievance Procedures course is designed to help managers and employers make sure they have a fair and consistent disciplinary procedure in their workplace. It is ideal for organisations whose technically strong employees have been promoted into management roles, and for experienced supervisors who want or need to brush up on their skills.
It pairs well with our Appraisal Skills and Management & Leadership Skills courses. Browse all our management & leadership training courses, or run this course as a live remote class via Microsoft Teams.
- Free training needs analysis before your course
- Tailored with your real workplace scenarios
- Free post-course telephone & email support
Fair Procedures
Why procedures matter, responsibilities and the ACAS Code of Practice.
Investigations & Hearings
Investigating misconduct, suspension, running hearings and keeping records.
Warnings & Dismissal
Penalties for misconduct, gross misconduct, and fair versus unfair dismissal.
Grievances & Appeals
Raising grievances, appeal hearings, mediation and Employment Tribunals.
Three ways to book your course
Join a public course at one of our venues, book a closed course for your team at your premises or live online, or go fully customised with professional actors.
Option 1
Public Scheduled Course
1-Day Public Course
£295 + VAT
Per delegate
One day · per delegate
Discounts when you book 2 or more delegates
Discounts when you book 2 or more delegates
- Venues in Preston, Liverpool, Manchester, Leeds & London
- Learn alongside managers from other organisations
- Reference materials & certificates
Option 2
In-House or Live Online
Closed Group Course
£745 + VAT
Total group price
One day · up to 8 people
- Tailored to your policies and situations
- At your premises or via Microsoft Teams
- Reference materials & certificates
Option 3
Customised at Your Premises
With Professional Actors
Tailored quote
Full day · any group size
- Scenarios written around your organisation
- Real practice with trained actors
- Trainer plus actor(s) at your premises
Training a larger group?
Our in-house closed course price covers groups of up to 8 people, and the actor-led option can be run for any group size. If you have a larger team, or several teams to train, please speak with one of our team to discuss this further. We will help you work out the best way to run it and put together a tailored quote.
Speak to our team
or call 0345 450 0051
Who should attend
Managers, supervisors, team leaders and employers who need to manage misconduct, grievances or appeals – including technically skilled staff newly promoted into management and experienced supervisors who want to brush up their skills.
*The public course price is per delegate – book 2 or more delegates and receive significant volume discounts. The in-house closed course price is per course for up to 8 attendees. The actor-led option is quoted individually and is not limited by group size.
Course Outline
A practical one-day course covering four modules, step by step – from why fair procedures matter, through investigations, hearings and penalties, to grievances, appeals and Employment Tribunals.
1. Introduction
- What is a disciplinary procedure?
- Why is a disciplinary procedure needed?
- Benefits of having procedures
- Consequences of not having procedures
- Management and employee responsibilities
- Accessibility
- ACAS Code of Practice
2. Dismissal and Penalties
- Penalties for misconduct
- Verbal warnings
- First written warnings
- Final written warnings
- Dismissal
- Unfair dismissal
- Constructive and wrongful dismissal
- Gross misconduct
- Dismissal procedure
- Alternatives to dismissal
3. Investigations and Disciplinary Hearings
- Types of misconduct
- Investigations
- Suspension
- Preparing for a disciplinary hearing
- During the hearing
- The final decision
- Keeping records
4. Grievances and Appeals
- What is a grievance?
- How a grievance should be raised
- Grievance policy and procedure
- Making an appeal
- Appeal meetings and hearings
- The final decision
- Employment Tribunals
- Mediation
- Whistleblowing
By the end of this course, learners will:
- Know why having disciplinary and grievance procedures is essential for their business.
- Understand what needs to be included in a disciplinary procedure, and be able to give examples of minor misconduct, serious misconduct and gross misconduct.
- Understand what happens during an investigation and disciplinary hearing.
- Be aware of the different penalties that employees may receive, including first and final warnings and dismissal.
- Understand what constitutes unfair dismissal.
- Know what happens when an employee appeals a decision or makes a claim to an Employment Tribunal.
More than just a training day
Tailored Content
Built around your team’s real workplace scenarios
Expert Trainers
Instructor-led, at the pace of your attendees
Reference Materials
Handouts and supporting materials for every attendee
Certificates
Course completion certificate for each attendee
Free Aftercare
Post-course telephone & email support
From the training room
A few of the teams we’ve worked with recently – in-house at their premises, at our venues and on public courses.
Training created for every kind of brain
People don’t all learn the same way – and a great course shouldn’t assume they do. Every Keys Training course has been adapted for different types of learners, including neurodivergent attendees and people with disabilities, so everyone in the room gets the same value from the day.
Whether someone has dyslexia, ADHD, autism, a hearing or visual impairment, or simply prefers to learn by doing rather than listening, our trainers adjust the pace, materials and activities to suit the people in front of them.
Every course has been assessed by accessibility experts to make sure it’s accessible and beneficial for all.
Neurodiversity-aware
Clear structure, plain language and varied activities that work for dyslexic, ADHD and autistic learners.
Accessible materials
Handouts and slides designed for readability, with formats adapted on request for individual needs.
Adjusted to the room
Small groups mean the trainer can flex pace, breaks and delivery style around each attendee.
Expert-reviewed
Every course has been assessed by specialists to make sure it’s accessible and valuable for everyone.
Frequently asked questions
Who is this course for?
Managers, supervisors, team leaders and employers who need to deal with misconduct, grievances or appeals – including technically skilled staff who have recently been promoted into management.
Does the course cover the ACAS Code of Practice?
Yes. The course explains the ACAS Code of Practice on disciplinary and grievance procedures and how to apply it fairly and consistently in your workplace.
Where are the public courses held?
Public courses run at our venues in Preston, Liverpool, Manchester, Leeds and London. Contact us for the next available dates.
Can the course be delivered remotely?
Yes. The in-house fee covers delivery at your premises or as a live online class via Microsoft Teams – same trainer, same content, same materials.
Can the course be tailored to our organisation?
Yes – every in-house course starts with a free training needs analysis, so the examples and exercises are built around your own policies and the situations your managers actually face.
What is the actor-led option?
Our actor-led option adds professional actors to the training day, so your managers can practise difficult conversations such as investigation meetings and disciplinary hearings with someone who responds exactly as an employee would – and get feedback on how it landed. Find out more about training with professional actors.
What do attendees receive?
Every attendee receives reference materials and a course completion certificate, and we provide free post-course telephone and email support.
Ready to handle disciplinary matters with confidence?
Speak with a training advisor to book a public course or arrange a tailored disciplinary procedures course for your managers – at your premises, live online or with professional actors.
Or call us on 0345 450 0051 to speak with a training advisor today.