Credit Control Course

Credit Control Training Course – Getting Paid Promptly

1 Day Course | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Scheduled public courses are held at Preston, Liverpool, Manchester & London.

Closed tailored courses are available on your site or remotely delivered for £795.00 plus vat (up to 8 attendees).

Course Overview

Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.

Course Outline

Taking a Fresh Look at Credit

• What constitutes a debt
• Terms & Conditions – Are yours effective?
• Who owes you money? – The 80/20 rule
• Traditional methods of Credit Control – Are they working?
• Customers at any price – Does it make sense?
• Keeping the law on our side

Changing Attitudes

• Being positive about our product or service
• The need to stay competitive
• Attitude to talking ‘money’
• Changing customers’ attitude towards us
• Attitude towards first contact

People pay People

• Organisation and Preparation
• Making an individual accountable
• Building a relationship before barriers are up
• Communication & Influencing skills
• The power of the Telephone
• Empathy & Psychology
• Timing of on-going calls
• Establishing good practice
• Gaining commitment to pay
• Countering excuses

Learning from Mistakes

• Using credit checks properly
• Picking up early problem signals
• Keeping the momentum going
• The dangers of complacency