Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.
Taking a Fresh Look at Credit
What constitutes a debt
Terms & Conditions – Are yours effective?
Who owes you money? – The 80/20 rule
Traditional methods of Credit Control – Are they working?
Customers at any price – Does it make sense?
Keeping the law on our side
Being positive about our product or service
The need to stay competitive
Attitude to talking ‘money’
Changing customers’ attitude towards us
Attitude towards first contact
People pay People
Organisation and Preparation
Making an individual accountable
Building a relationship before barriers are up
Communication & Influencing skills
The power of the Telephone
Empathy & Psychology
Timing of on-going calls
Establishing good practice
Gaining commitment to pay
Learning from Mistakes
Using credit checks properly
Picking up early problem signals
Keeping the momentum going
The dangers of complacency
Who will benefit from the Credit Control course?
This course is a must for all those responsible for a healthy cash-flow.