Credit Control Course

Professional Credit Control training course information

Credit Control Training Course – Getting Paid Promptly

1 Day Course | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Scheduled public courses are held at Preston, Liverpool, Manchester & London.

Closed tailored courses are available on your site or remotely delivered for £795.00 plus vat (up to 8 attendees).

Course Overview

Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.

Course Outline

Taking a Fresh Look at Credit

  • What constitutes a debt
  • Terms & Conditions – Are yours effective?
  • Who owes you money? – The 80/20 rule
  • Traditional methods of Credit Control – Are they working?
  • Customers at any price – Does it make sense?
  • Keeping the law on our side

Changing Attitudes

  • Being positive about our product or service
  • The need to stay competitive
  • Attitude to talking ‘money’
  • Changing customers’ attitude towards us
  • Attitude towards first contact

People pay People

  • Organisation and Preparation
  • Making an individual accountable
  • Building a relationship before barriers are up
  • Communication & Influencing skills
  • The power of the Telephone
  • Empathy & Psychology
  • Timing of on-going calls
  • Establishing good practice
  • Gaining commitment to pay
  • Countering excuses

Learning from Mistakes

  • Using credit checks properly
  • Picking up early problem signals
  • Keeping the momentum going
  • The dangers of complacency

Who will benefit from the Credit Control course?

This course is a must for all those responsible for a healthy cash-flow.

View Dates / Book Course

Please view our up coming course dates below (if available), simply select the appropriate date and follow instructions. To make another selection press F5.