Business Skills Online Courses

Here at Keys Training we have developed Business Skills Online Courses that teach useful features and techniques in an engaging enjoyable manner. They will increase your effectiveness in the workplace and help you achieve better outcomes. They have the advantage of allowing the flexibility of learning at your pace (repeating sections as often as required) and at times to fit into your busy schedule. We also offer you the chance to try our courses before buying to ensure the course will meet your needs.

Benefits of our Online learning:
Low Cost – our prices start at £35.00 for 12 months use
Flexibility – study where you want, when you want
Self-Paced – work at your own pace
Repeat – repeat sections as often as you like for 12 months
Effective – easy to use and well designed with quality content

Please note that listed course prices do not include VAT.



Effective Delegation

This course will start with the essentials – defining exactly what we mean by delegation and why it’s so important. It then goes into details about the elements of delegation, overcoming the barriers to delegation, how you can choose which tasks to delegate and who to, the process of delegation and much more. Effective delegation will empower people and generates the greatest return on the company’s investment in it’s staff. A great course that we recommend all managers to complete.

Approved by CPD – £65.00

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Sales Skills

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

Approved by CPD – £75.00

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Leadership Skills

A great interpersonal skills course approved by CPD and ILM that will give you the skills to assist you with interacting and leading your colleagues in a positive and effective manner. A leader doesn’t necessarily have to be a ‘manager’, but it’s difficult to see how a manager could be truly effective without having at least some leadership skills. This course will introduce you to some of the import techniques and theories that can help you to improve your leadership skills and be more effective in your role.

Approved by CPD & ILM – £45.00

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Presentation Skills

Giving a successful presentation can be one of the hardest parts of many people’s jobs. This course covers the common mistakes people make when preparing for and giving a presentation so you can avoid these, as well as going over good practice and providing some practical advice that you can put to good use the next time you have a big presentation to make.

Approved by CPD – £45.00

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Project Management

This online course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills. It has been designed to take delegates from pre-planning, through setting objectives, strategies, planning resources and budgets, task management, record keeping and right on to post-project evaluation. The skills and methods explained in this online course cover how to manage projects and can be applied to all project types of any scope.

Approved by CPD – £45.00

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Customer Service

This course starts by explaining clearly what we mean by customer service, and why it’s so vital and then goes into detail about some of the ways you can improve the customer service provided by your organisation. Its’ aim is to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact with customers in a productive and positive manner. The first contact is a vital moment to establish credibility and it is important that a positive lasting impression is made every time. This course will ensure delegates display the professional, polished image the organisation wishes to project, whether in a face to face setting or on the telephone.

Approved by CPD – £35.00

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Negotiation

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator. Awareness of the market, an understanding of the need for selective use of knowledge and the importance of attention to detail are some of the crucial elements of a successful sale. This course focuses on teaching negotiating skills to develop a mutually agreeable outcome in a professional manner which will lead to better outcomes.

Approved by CPD – £45.00

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Time Management

Having good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people, however, this is easier said than done. We’ve all experienced that feeling of having more work to do than we can possibly complete in the time we have. This can lead to increased stress… dissatisfaction… and demoralisation.

This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your typical day or when deadlines loom and the pressure is building.

Approved by CPD – £45.00

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Stress Management

Stress is a real problem for both organisations and their employees. It accounts for a significant proportion of work related illness each year. Being aware of the signs of stress, some of the triggers and how to manage them can make a real difference to your wellbeing and that of people around you. This course will cover an introduction to stress and why it’s a problem, some of the causes of stress and some ways to minimise the risk of stress.

Approved by CPD – £35.00

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Developing Teamwork

This course will start by explaining in detail what team working is and cover some of the basic principles for putting together a group of people who will work well together. It then goes on to cover conflict within teams, explaining some of the reasons conflict occurs and some strategies for managing conflict. It finishes off by exploring some of the different styles of management behaviour and how to develop a resilient team.

Approved by CPD & ILM – £35.00

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Managing Meetings

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Approved by CPD – £45.00

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Facebook for Business

Facebook is the world’s largest social network. With over a billion users it’s very likely that a proportion of your target customer audience will have a Facebook account. This online training course will look in detail at the use of Facebook as part of your marketing activity for your business. It will cover how to work within Facebook and using its’ features. The course will also show you how to use Facebook advertising and the potential benefits this may bring.

Approved by CPD – £65.00

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LinkedIn for Business

LinkedIn is more than just a networking platform for professionals. Used correctly it can also be a valuable tool to assist you in your marketing strategy, helping you find the key decision makers within certain companies. Once you have found the best point of contact, it assists in gaining familiarity with the contact’s background before a call or sales pitch and a lot more. Find out how it can be used to enhance your business.

Approved by CPD – £45.00

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Twitter for Business

Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract new ones. This courses will look in detail at the use of Twitter as part of your marketing activity and how understanding and using its’ features correctly could help your business.

Approved by CPD – £45.00

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Social Media for Business

This online course is designed to get you up to speed using the social media tools of Facebook, LinkedIn, Twitter and YouTube in a business and corporate context. If you have had had little, or no, social media experience in the past, don’t worry, this training course is ideal for you.

The course aims to help you see through the hype explaining the practical differences between each social network and the best uses for each in a business setting. Looking at business strategy, business development and the practicalities of employing people and agencies to support your social media activity it’s a great introduction to understanding the basics of using social media in your business.

Approved by CPD – £125.00

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Search Engine Optimisation for Business

This course will help you understand the various aspects of Search Engine Optimisation (SEO) and assist you in ways to improve your natural rankings and drive more traffic to your website. It will cover various tools you can use to assist with your on page content including how to measure site speed and how to research keywords that will bring you the best return in your website investment. It will also cover off page methods to improve traffic like link building and paid for digital advertising options. Anyone who has a business now days knows the importance of a good website to represent your company and its’ brand message. This course helps to provide the hints, tips and tool options to assist in people finding your company’s website and so help drive potential business to your site.

Approved by CPD – £149.00

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Introducing GDPR

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

Approved by CPD – £35.00

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Introduction to Emotional Intelligence

This course will introduce the concept of emotional intelligence and look at how you can use it in effective and meaningful ways. It will examine the difference between emotional intelligence and IQ and dispel some of the myths surrounding emotional intelligence. It contains a section on the advantages and disadvantages of using emotional intelligence and considers the biological purpose for emotions and how best to manage them.

Approved by CPD – £65.00

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The Principles of Performance Management

In any organisation, the traditional model of strict command and control wastes a significant amount of time and money. Mutual trust, employee motivation and readiness to perform can easily be undermined. Performance management, on the other hand, offers a different, much more effective approach. In formal terms, performance management involves the achievement of performance targets through the effective management of people and the environment in which they operate. It’s about setting achievable goals for the organisation and targets for individuals and teams.

Approved by CPD – £45.00

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Objective Setting

This course aims to help you write effective objectives that deliver results. It covers the importance of goals and objectives and why we need them, the barriers to you achieving your objectives and how to overcome them, what SMART objectives are and how to write and identify them and concludes with some tips for successful objective setting.

Approved by CPD – £35.00

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Disciplinary Procedures

This course covers the aims of the disciplinary procedure, penalties including investigations, allegations and suspensions, procedures for carrying out hearings, and appeals.

Approved by CPD – £35.00

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Conflict Resolution in the Workplace

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Approved by CPD – £35.00

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Equality, Diversity and Discrimination

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

Approved by CPD – £35.00

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Anti Harassment and Bullying

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

Approved by CPD – £35.00

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Managing Sickness and Absence

This course will help you to understand the different types of absence and Identify ways of measuring absence. It covers why you should complete return-to-work forms and how to conduct effective return-to-work meetings. The course finishes off by explaining the formal processes involved in managing absence and how to apply appropriate policies.

Approved by CPD – £35.00

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Developing Good Employee Relations

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

Approved by CPD – £35.00

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Sexual Harassment in the Workplace

This course will start by defining sexual harassment and explaining how protection comes from both employment law and criminal law. You’ll see from workplace statistics how widespread and serious the problem is, and how the management response to concerns raised is often poor or non-existent. It also addresses how allegations should be handled, explains the importance of having clear and robust policies and the role line managers tend to take when it comes to dealing with these situations.

Approved by CPD – £35.00

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Our CPD/ILM/Laser awards approved courses are owned by VideoTile Learning Ltd and distributed under licence.