Our Deskside, 1 on 1 service is able to provide individual computer software training and real time problem solving support to staff members at their desks, resolving issues which are limiting your team from efficiently handling their tasks.
It is a way for topping up and supporting your staff’s existing knowledge and consolidating the application of their software skills. This service concentrates on solving individual problems experienced at their computers, enabling users to use their own specific files, ask questions and obtain help and support.
Who are these Courses for?
Office based groups with differing skill levels
Those wanting to update/refresh their exisiting MS Office skills
Benefits of Tailored Training?
Efficient– Minimal disruption as staff receive individual focused support when needed
Cost Effective – Increases employee’s ability to resolve recurrent issues
Solution Driven – Working with users creating low cost, time saving solutions to share company wide
Performance Evaluated – Evaluation provides evidence of learning and improved job efficiency
Convenient Locations – The workshop can be presented at venues across the UK
Content & Software – Tailored to meet precise organisational needs covering any MS Office 2003 or 2007 application and level
How Do We Deliver This Training?
We Keys Training typically deliver Deskside 1 on 1 training in 2 ways:
Reactive – Our team of experts provide roaming, ad-hoc assistance within a department, guiding and advising staff in their own working environment.
Proactive – Delegates would complete a ‘Delegate Action Form’ that captures specific topics requiring more attention. We then make arrangements with delegates for ‘fixed’ appointments for these topics to be covered and explained in more detail during the training day.
The day itself can be split into half hour or full hour sessions, and attendees book an appointment to obtain advice or information relating to their specific needs.