Occasionally we receive enquiries about using Keys Training as your point of contact for purchasing training, so we are building a list of some of the most frequently asked questions to make working with us even easier.

What is the difference between “Public” and “Closed” courses?

A “Public” course is where the course content is fixed and the course is open to anybody. On a Public course you will find delegates from other companies.

A “Closed” course is one that has been commissioned by an single company. The course content can be tailored to the needs of that company.
As a guide, if you have four or more delegates we would generally recommend opting for a closed course rather than an public one.

Are courses instructor led?

ALL on in-house courses and public courses are instructor led.

Our ‘remote’ training courses which are delivered using Zoom or Microsoft Teams are taught by our expert trainers.

Our online courses have a recorded presenter and animation and graphic mix to deliver these courses which allow them to be stopped, rewound or replayed as often as is required.

What if I have questions after the course?

At the end of any course, your tutor will be only too willing to go over any points with you, or answer particular questions. Furthermore you can telephone or email us for tutor support for up to 90 days after your course has been completed. This is a FREE service.

Who do I contact if I have a problem or query?

In the first instance please call our Training Support team on 0845 402 2781 or email train@keystraining.com and we will respond promptly.

How do I pay?

To secure your training you must pay prior to the course date; either on invoice by BACs or cheques, or by Credit / Debit card. Our bank details are Keys Business Services Limited; Sort code 40 – 11 – 56; Account Number 70284718.

Do I have to pay if I cancel a course booking?

The terms and conditions of your course booking are summarised on your booking form. The full terms and conditions can be viewed here. However, usually, we will accept cancellations without charge up to 10 working days before the course. After that time you will have to pay some or all of the fee.

If you cancel a course booking, you will always be given a cancellation reference. This is your confirmation that the course has been cancelled. Without this you may be liable to a charge if the course goes ahead without you on it.

Will my details be passed on to other companies?

No they will not. All details you provide us with are confidential, and will not be passed on to any other companies.

What if I have a problem with a course?

You are encouraged to ask questions during the course to help understanding and ensure that issues that are important to you are addressed.

At the completion of any course our tutor will complete a simple report on your achievements during the course. Some companies ask that we supply them with a copy of these reports. Your company can tell you whether this will apply to you.You are also requested to complete a questionnaire about us: the course; the tutor and the facilities. Your completed questionnaire is returned to the person who booked the course.