Telephone Sales Techniques

Telephone Sales Techniques Training Course

1 Day Course | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Course Overview

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base.  Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.

Course Outline

The Professional Sales Desk

• Understanding the job
• Knowing your customer groups
• Building your confidence

The Power of the Telephone

• Overcoming the weaknesses
• Maximising the strengths
• Controlling conversations

The Sales Call

• Building client relationships
• Getting to the decision-makers
• Questioning techniques
• Asking for the order

Handling Difficult Calls

• Difficult or different
• Making empathy work
• Objections – genuine or a sign of interest
• Diffusing difficult situations

Building a Customer Base

• Keeping people-records
• Being a problem solver
• Maximising on every opportunity
• Following up the calls
• Other telemarketing opportunities