Telephone Sales Techniques

Professional Telephone Sales Techniques training course

Telephone Sales Techniques Training Course

1 Day Course | 1 Delegate ÂŁ295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Course Overview

The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base.  Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business.  This one day course concentrates on how to obtain full benefit from today’s growing access by the telephone to potential customers.

Course Outline

The Professional Sales Desk

  • Understanding the job
  • Knowing your customer groups
  • Building your confidence

The Power of the Telephone

  • Overcoming the weaknesses
  • Maximising the strengths
  • Controlling conversations

The Sales Call

  • Building client relationships
  • Getting to the decision-makers
  • Questioning techniques
  • Asking for the order

Handling Difficult Calls

  • Difficult or different
  • Making empathy work
  • Objections – genuine or a sign of interest
  • Diffusing difficult situations

Building a Customer Base

  • Keeping people-records
  • Being a problem solver
  • Maximising on every opportunity
  • Following up the calls
  • Other telemarketing opportunities

Who will benefit from the Telemarketing course?

This course will benefit all individuals who have responsibility for using the telephone to initiate contact with customers, to deal with sales or to promote business.

By the end of the course delegates will have gained the following benefits:

  • Developed an appreciation of opportunist and creative sales
  • Gained an understanding of using personality as an advantage
  • Considered the strengths and weaknesses of the telephone
  • Examined the importance of projecting the right image
  • Developed confidence when quoting for business

View Dates / Book Course

Please view our up coming course dates below (if available), simply select the appropriate date and follow instructions. To make another selection press F5.