Assertiveness and Confidence Skills
One-day instructor courseInstructor-Led Assertiveness Training
Assertiveness & Confidence
Training with an expert
Training with an expert
A practical one-day assertiveness and confidence course for staff at every level – delivered at your premises or live online.
20+ yearsTraining experience
1 dayPractical instructor-led course
UK-wideOn-site or live online
Some of our clients
Speak up with confidence – without the conflict
This one-day instructor-led course is designed for anyone who wants to speak up for themselves without feeling embarrassed or foolish. Assertiveness is more than just what you say – it is an attitude that helps you manage your interactions with others positively, so you can honestly and directly fulfil your wants and needs without hurting others or letting others hurt you.
Looking for something related? Browse all our management & leadership training courses, or run this course as a live remote class via Microsoft Teams.
- Free training needs analysis before your course
- Tailored with your real workplace scenarios
- Free post-course telephone & email support
Speaking Up
Put your point across in meetings and conversations without feeling embarrassed or foolish.
Behaviour Styles
Understand non-assertive, assertive and aggressive behaviour – and the obstacles to assertiveness.
Confidence & Self-Esteem
Boost your self-esteem and interact with others on a confident, professional footing.
Coping with Conflict
Handle conflict positively when it arises to reach better solutions.
Three ways to book your course
From a focused half-day at your premises to a fully customised day with professional actors – choose the option that fits your team, your budget and your diary.
Option 1
In-House or Live Online
Half-Day Group Course
£445 + VAT
Total group price
Half day · up to 6 people
+ £45 + VAT per additional attendee
+ £45 + VAT per additional attendee
- Focused on the essentials
- At your premises or via Microsoft Teams
- Reference materials & certificates
Option 2
In-House or Live Online
Full-Day Group Course
£745 + VAT
Total group price
One day · up to 6 people
+ £45 + VAT per additional attendee
+ £45 + VAT per additional attendee
- Tailored to your teams and situations
- At your premises or via Microsoft Teams
- Reference materials & certificates
Option 3
Customised at Your Premises
With Professional Actors
Tailored quote
Full day · any group size
- Scenarios written around your organisation
- Real practice with trained actors
- Trainer plus actor(s) at your premises
Training a larger group?
Our half-day and full-day in-house prices are based on groups of up to 6 people, and the actor-led option can be run for any group size. If you have a larger team, or several teams to train, please speak with one of our team to discuss this further. We will help you work out the best way to run it and put together a tailored quote.
Speak to our team
or call 0345 450 0051
Who should attend
Anyone who needs to master the principles and practices of effective, assertive communication – senior and junior managers, directors, administrative and technical staff all benefit. No previous training is needed.
*In-house half-day and full-day prices are per course for up to 6 attendees, plus £45 + VAT for each additional attendee. The actor-led option is quoted individually and is not limited by group size.
Course Outline
1. Understanding Assertiveness
- Why assertive behaviour is important
- Self assessment
2. Behaviour Styles
- Aggressive, assertive and non-assertive behaviour
- Obstacles to assertiveness
3. Confidence & Self-Esteem
- Improving self-esteem
- Building an assertive outlook
4. Assertive Communication
- Using “I” statements
- Clarification and body language
5. Coping with Conflict
- Coping with conflict when it arises
- Attaining better solutions
6. Putting It Into Practice
- Assertive responses
- Effective responses to commonly arising situations
More than just a training day
Tailored Content
Built around your team’s real workplace scenarios
Expert Trainers
Instructor-led, at the pace of your attendees
Reference Materials
Handouts and supporting materials for every attendee
Certificates
Course completion certificate for each attendee
Free Aftercare
Post-course telephone & email support
From the training room
A few of the teams we’ve worked with recently – in-house at their premises, at our venues and on public courses.
Training created for every kind of brain
People don’t all learn the same way – and a great course shouldn’t assume they do. Every Keys Training course has been adapted for different types of learners, including neurodivergent attendees and people with disabilities, so everyone in the room gets the same value from the day.
Whether someone has dyslexia, ADHD, autism, a hearing or visual impairment, or simply prefers to learn by doing rather than listening, our trainers adjust the pace, materials and activities to suit the people in front of them.
Every course has been assessed by accessibility experts to make sure it’s accessible and beneficial for all.
Neurodiversity-aware
Clear structure, plain language and varied activities that work for dyslexic, ADHD and autistic learners.
Accessible materials
Handouts and slides designed for readability, with formats adapted on request for individual needs.
Adjusted to the room
Small groups mean the trainer can flex pace, breaks and delivery style around each attendee.
Expert-reviewed
Every course has been assessed by specialists to make sure it’s accessible and valuable for everyone.
Frequently asked questions
Who is this course for?
Anyone who needs to master the principles and practices of effective, assertive communication. Senior and junior managers, directors, administrative and technical staff have all benefited from the day – no previous training is needed.
Is this training suitable for new staff?
Yes. It equips new staff with the skills to communicate effectively in meetings and conversations, so they can put their point across and contribute with confidence. Many organisations use this course to bring out the best in their new employees.
Can the course be delivered remotely?
Yes. The in-house fee covers delivery at your premises or as a live online class via Microsoft Teams – the same trainer-led day either way.
Can the course be tailored to our organisation?
Yes – tailored courses are built around your teams and the situations your people face day to day, with a free training needs analysis before the course.
What will I be able to do after the course?
- Speak up for yourself without feeling embarrassed or foolish
- Understand the difference between non-assertive, assertive and aggressive behaviour
- Interact with others on a more confident, professional footing
- Cope with conflict when it arises to attain better solutions
- Respond effectively to commonly arising situations
What are the outcomes of this confidence and assertiveness course?
Delegates interact with others in a more competent and professional way, and cope with conflict when it arises to attain the best solutions. Many of our clients tell us their people notice a significant boost to their self-esteem and confidence in the workplace – along with more effective communication, better decision making and greater productivity.
Ready to get your team working together?
Speak with a training advisor to arrange a tailored assertiveness and confidence course for your team – at your premises, live online or with professional actors.
Or call us on 0345 450 0051 to speak with a training advisor today.