This one day course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.
Assertiveness is more than just what you say – it is an attitude that helps you to behave in a way that allows you to manage your interactions with others positively. This approach allows you honestly and directly to fulfil your wants, needs and desires without hurting others or letting others hurt you.
This course will enable delegates to:
Speak up for themselves without feeling embarrassed or foolish
Boost their self-esteem and confidence
Understand the difference between Non-assertive, Assertive and Aggressive behaviour
Interact with others on a more confident professional footing
Cope with conflict when it arises to attain better solutions
Learn effective responses to commonly arising situations
Why Assertive Behaviour is Important
Aggressive, Assertive and Non-Assertive Behaviour
Obstacles to Assertiveness
Coping With Conflict
Using “I” Statements
Clarification and Body Language
Building an Assertive Outlook
Who will benefit from the Assertiveness course?
Anyone who needs to master the principles and practices of effective, assertive communication.Senior/junior managers, directors, administrative and technical staff have found the following benefits from this course:
increased productivity through more effective communication
increased confidence handling difficult behaviour in others
reduced interruptions at work
gained more time for creative and development opportunities
manage time more effectively and enjoyed greater self-esteem
improved decision making and reduction in procrastination