Assertiveness and Confidence Skills

Assertiveness and Confidence Skills Training Course

Assertiveness and Confidence Skills Training



1 day closed tailored courses are available on your site.

Scheduled public courses are held at Preston, Liverpool, Manchester & London.

1 Day Course | 1 Delegate Ā£245 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Closed tailored courses are available on your site or remotely delivered for Ā£745.00 plus vat (up to 8 attendees).

Course Overview

This one day Assertiveness and Confidence course has been designed for delegates to understand the essential factors behind Assertiveness, enabling delegates to understand the processes which will make them more effective, increase their confidence and sense of achievement.

Assertiveness is more than just what you say – it is an attitude that helps you to behave in a way that allows you to manage your interactions with others positively. This approach allows you honestly and directly to fulfil your wants, needs and desires without hurting others or letting others hurt you.

This course will enable delegates to:

Speak up for themselves without feeling embarrassed or foolish

Boost their self-esteem and confidence

Understand the difference between Non-assertive, Assertive and Aggressive behaviour

Interact with others on a more confident professional footing

Cope with conflict when it arises to attain better solutions

Learn effective responses to commonly arising situations

Course Outline

Why Assertive Behaviour is Important

Self Assessment

Aggressive, Assertive and Non-Assertive Behaviour

Obstacles to Assertiveness

Improving Self-Esteem

Coping With Conflict

Using “I” Statements

Clarification and Body Language

Assertive Responses

Building an Assertive Outlook

Who will benefit from the Assertiveness course?

Anyone who needs to master the principles and practices of effective, assertive communication.Senior/junior managers, directors, administrative and technical staff have found the following benefits from this course:

  • increased productivity through more effective communication
  • increased confidence handling difficult behaviour in others
  • reduced interruptions at work
  • gained more time for creative and development opportunities
  • manage time more effectively and enjoyed greater self-esteem
  • improved decision making and reduction in procrastination
  • able to manage colleagues and friends effectively
  • enjoyed a more balanced lifestyle
  • increased work effectiveness and productivitye

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