Ā Identifying the stages of a change project
- The role of the Project Manager
- The importance of planning and control
- Setting objectives
- Understanding Kotter’s change model
Overcoming barriers to change
- Recognising the barriers
- Developing a change plan
Understanding the effects of change on people
- Recognise the stages of the effects of change
- Personality profiling ā self-analysis and understanding othersā styles
- Using emotional intelligence to recognise and handle individual people issues
- Develop individual and group plans
Leadership and Influencing
- Getting commitment
- Accountability for actions
- Essential delegation skills
- Improve credibility and personal effectiveness
- Dealing with difficult people
- Building an assertive outlook
Communicating and Motivating
- Preparing an audience list
- Verbal and non-verbal communication
- Building rapport
- How to motivate the team and the audience
Evaluation
