Conflict Management
Professional Conflict Management training course informationInstructor-Led Management Training
Conflict Management
Training Course
Training Course
A practical one-day course that shows managers how to recognise, manage and resolve conflict – and turn it into an opportunity for healthy change. Delivered at your premises or live online.
20+ yearsTraining experience
1 dayManagers & team leaders
UK-wideOn-site or live online
Some of our clients
Manage conflict before it does damage
Today’s ever-increasing pace of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one-day instructor-led course explores how best to manage conflict as a strategy for healthy organisational development – understanding what conflict is, the barriers that prevent resolution, its real costs, and the skills needed to engage with it constructively.
It pairs well with our Assertiveness & Confidence and Management & Leadership Skills courses. Browse all our management & leadership training courses, or run this course as a live remote class via Microsoft Teams.
- Free training needs analysis before your course
- Tailored with your real workplace scenarios
- Free post-course telephone & email support
Understanding Conflict
What conflict is, the early warning signs and our own standpoint.
Barriers & Costs
Why conflict goes unresolved – and what it costs in productivity and stress.
Opportunities
The benefits of resolution, common ground and the change it can bring.
Resolution Skills
Managing your own behaviour, engaging and channelling skills, and third-party intervention.
Three ways to book your course
From a focused half-day at your premises to a fully customised day with professional actors – choose the option that fits your team, your budget and your diary.
Option 1
In-House or Live Online
Half-Day Group Course
£495 + VAT
Total group price
Half day · up to 6 people
+ £45 + VAT per additional attendee
+ £45 + VAT per additional attendee
- Focused on the essentials
- At your premises or via Microsoft Teams
- Reference materials & certificates
Option 2
In-House or Live Online
Full-Day Group Course
£795 + VAT
Total group price
One day · up to 6 people
+ £45 + VAT per additional attendee
+ £45 + VAT per additional attendee
- Tailored to your teams and situations
- At your premises or via Microsoft Teams
- Reference materials & certificates
Option 3
Customised at Your Premises
With Professional Actors
Tailored quote
Full day · any group size
- Scenarios written around your organisation
- Real practice with trained actors
- Trainer plus actor(s) at your premises
Training a larger group?
Our half-day and full-day in-house prices are based on groups of up to 6 people, and the actor-led option can be run for any group size. If you have a larger team, or several teams to train, please speak with one of our team to discuss this further. We will help you work out the best way to run it and put together a tailored quote.
Speak to our team
or call 0345 450 0051
Who should attend
Anyone with management responsibilities – particularly those who anticipate an argument every time a specific issue is raised, or who lack the skills to stop a destructive situation continuing. No previous training is needed.
*In-house half-day and full-day prices are per course for up to 6 attendees, plus £45 + VAT for each additional attendee. The actor-led option is quoted individually and is not limited by group size.
Course Outline
A practical one-day course covering seven modules, step by step. By the end of the day your managers will understand the barriers to resolution, appreciate the real costs of conflict, and have the skills to manage their own behaviour and resolve conflict constructively.
1. What is Conflict?
- Definition
- Recognising signs of potential conflict
- Analysing personal agendas
- A look at our own standpoint
2. Barriers that Prevent Resolution
- Power imbalance
- Lack of empathy and understanding
- Trivialisation of consequences
- The “head in the sand” approach
3. Maximising Conflict Opportunities
- There can be benefits
- Resolution bringing about necessary change
- Promoting common denominators
- Creativity and innovation
4. Types of Conflict
- Interpersonal and organisational
- Deeper loyalties
5. Adverse Costs of Conflict
- Low productivity
- High stress levels
- Taking our eye off the “real” ball
- Organisational failure
6. Personal Coping Strategies
- Defence mechanisms
- False friends
7. Conflict Management and Resolution
- Understanding behavioural needs
- Keeping emotions in check and managing our own behaviour
- Engaging and channelling skills
- Third-party intervention
- Learning from each conflict
More than just a training day
Tailored Content
Built around your team’s real workplace scenarios
Expert Trainers
Instructor-led, at the pace of your attendees
Reference Materials
Handouts and supporting materials for every attendee
Certificates
Course completion certificate for each attendee
Free Aftercare
Post-course telephone & email support
From the training room
A few of the teams we’ve worked with recently – in-house at their premises, at our venues and on public courses.
Training created for every kind of brain
People don’t all learn the same way – and a great course shouldn’t assume they do. Every Keys Training course has been adapted for different types of learners, including neurodivergent attendees and people with disabilities, so everyone in the room gets the same value from the day.
Whether someone has dyslexia, ADHD, autism, a hearing or visual impairment, or simply prefers to learn by doing rather than listening, our trainers adjust the pace, materials and activities to suit the people in front of them.
Every course has been assessed by accessibility experts to make sure it’s accessible and beneficial for all.
Neurodiversity-aware
Clear structure, plain language and varied activities that work for dyslexic, ADHD and autistic learners.
Accessible materials
Handouts and slides designed for readability, with formats adapted on request for individual needs.
Adjusted to the room
Small groups mean the trainer can flex pace, breaks and delivery style around each attendee.
Expert-reviewed
Every course has been assessed by specialists to make sure it’s accessible and valuable for everyone.
Frequently asked questions
Who is this course for?
Managers, supervisors and team leaders who need to prevent, manage and resolve conflict within their teams – and anyone who finds certain issues always seem to end in an argument.
What is the difference between conflict management and conflict resolution?
Conflict management is about recognising conflict early and handling it so it does not become destructive; resolution is reaching an outcome both sides can accept. The course covers both, along with the skills to manage your own behaviour.
Can the course be delivered remotely?
Yes. The in-house fee covers delivery at your premises or as a live online class via Microsoft Teams – same trainer, same content, same materials.
Can the course be tailored to our organisation?
Yes – every in-house course starts with a free training needs analysis, so the examples, exercises and emphasis are built around your organisation and the situations your people actually face.
What is the actor-led option?
Conflict is one of the conversations managers most dread – and one where practice makes the biggest difference. Our actor-led option adds professional actors to the training day, so your managers practise real conversations with someone who responds exactly as a colleague would – and get feedback on how it landed. Find out more about training with professional actors.
What do attendees receive?
Every attendee receives reference materials and a course completion certificate, and we provide free post-course telephone and email support.
Ready to get your team working together?
Speak with a training advisor to arrange a tailored conflict management course for your team – at your premises, live online or with professional actors.
Or call us on 0345 450 0051 to speak with a training advisor today.