Scheduled public courses are held at Preston, Liverpool, Manchester & London.
Closed tailored courses are available on your site if requested.
This course is run on demand. For availability please call 0845 402 2781.
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
What is Conflict?
Recognising signs of potential conflict
Analysing personal agendas
A look at our own standpoint
Barriers that prevent Conflict Resolution
Lack of empathy and understanding
Trivialisation of consequences
“Head in Sand” approach
Maximising on “Conflict Opportunities”
There can be benefits
Resolution bringing about necessary change
Promoting common denominators
Creativity and Innovation
Types of Conflict
Interpersonal and Organisational
Adverse Costs of Conflict
High stress levels
Taking our eye off the “real” ball
Personal Coping Strategies
Conflict Management and Resolution
Understanding behavioural needs
Keeping emotions in check
Management of our own behaviour
Third party intervention
Learning from each conflict
Who will benefit from the Conflict Management course?
This course will benefit all individuals with management responsibilities including those who anticipate an argument every time a specific issue is raised or who lack the skills to prevent a destructive situation continuing. By the end of the course delegates will have gained the following benefits:
Considered skills necessary to manage and resolve Conflict
Developed an understanding of the barriers preventing Conflict resolution