Conflict Management
Professional Conflict Management training course information
Scheduled public courses are held at our venues at Preston, Liverpool, Manchester & London.
1 Day Course | 1 Delegate ÂŁ295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information
Closed tailored courses are available on your site or remotely delivered for ÂŁ795.00 plus vat (up to 8 attendees).
Course Overview
Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.
Course Outline
What is Conflict?
- Definition
- Recognising signs of potential conflict
- Analysing personal agendas
- A look at our own standpoint
Barriers that prevent Conflict Resolution
- Power imbalance
- Lack of empathy and understanding
- Trivialisation of consequences
- “Head in Sand” approach
Maximising on “Conflict Opportunities”
- There can be benefits
- Resolution bringing about necessary change
- Promoting common denominators
- Creativity and Innovation
Types of Conflict
- Interpersonal and Organisational
- Deeper loyalties
Adverse Costs of Conflict
- Low productivity
- High stress levels
- Taking our eye off the “real” ball
- Organisational failure
Personal Coping Strategies
- Defence mechanisms
- False friends
Conflict Management and Resolution
- Understanding behavioural needs
- Keeping emotions in check
- Management of our own behaviour
- Engaging skills
- Channelling skills
- Third party intervention
- Learning from each conflict
Who will benefit from the Conflict Management course?
This course will benefit all individuals with management responsibilities including those who anticipate an argument every time a specific issue is raised or who lack the skills to prevent a destructive situation continuing. By the end of the course delegates will have gained the following benefits:
- Considered skills necessary to manage and resolve Conflict
- Developed an understanding of the barriers preventing Conflict resolution
- Appreciated the adverse costs of Conflict
- Considered how to manage their own behaviour