Conflict Management

Professional Conflict Management training course information

Conflict Management Skills Training

Our trainer can visit you and deliver a one-day tailored course at your premises (or teach remotely) for £795.00 plus vat (allowing up to 8 attendees).

Scheduled public courses are also held at our venues at Preston, Liverpool, Manchester & London.

1 Day Public Course at Keys Training | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Course Overview

Today’s ever increasing speed of change brings many conflicts of interest into the workplace. These need to be managed and resolved if irreparable damage is to be avoided. This one day course explores how best to manage conflict as a strategy to facilitate healthy organisational development.

Course Outline

What is Conflict?

Definition
Recognising signs of potential conflict
Analysing personal agendas
A look at our own standpoint

Barriers that prevent Conflict Resolution

Power imbalance
Lack of empathy and understanding
Trivialisation of consequences
“Head in Sand” approach

Maximising on “Conflict Opportunities”

There can be benefits
Resolution bringing about necessary change
Promoting common denominators
Creativity and Innovation

Types of Conflict

Interpersonal and Organisational
Deeper loyalties

Adverse Costs of Conflict

Low productivity
High stress levels
Taking our eye off the “real” ball
Organisational failure

Personal Coping Strategies

Defence mechanisms
False friends

Conflict Management and Resolution

Understanding behavioural needs
Keeping emotions in check
Management of our own behaviour
Engaging skills
Channelling skills
Third party intervention
Learning from each conflict

FAQs for Conflict Management Training

What is Conflict management training?

Conflict management training equips delegates with the ability to identify, understand, and effectively manage conflicts by giving them the tools and techniques to efficiently review the conflict and the stakeholders, and ways in which to identify Interpersonal and Organisational costs and benefits before professionally engaging and channeling conflicts.

Who would benefit from attending a conflict management training course?

Conflict management training is suitable for managers, supervisors, team leaders and employees who need to handle difficult conversations or workplace tension. Keys Training’s Conflict Management course is especially relevant for individuals with management responsibilities or those who need the confidence to prevent destructive situations from continuing.

What is the difference between conflict management and conflict resolution?

Conflict management is the wider skill of recognising, controlling and responding to conflict so it does not become destructive. Conflict resolution is usually the process of finding a solution to a specific disagreement. Conflict management training therefore helps managers as they often need to recognise and prevent escalation at an early stage, as well as resolve existing disputes.

Who will benefit from the Conflict Management course?

This course will benefit all individuals with management responsibilities including those who anticipate an argument every time a specific issue is raised or who lack the skills to prevent a destructive situation continuing. By the end of the course delegates will have gained the following benefits: