Charity Staff Training
Charity Staff Training · UK-wide
Practical Training for Charity and Not-for-Profit Teams
Instructor-led Microsoft, admin and management training for charities, social enterprises and voluntary organisations delivered on site, at your offices, remotely via Teams or at our public venues.
Certificated training
Onsite, remote or public
Half-day or full-day sessions
Volume discounts on 5+ courses
Training delivered for
Registered charities
Grant-making foundations & trusts
Community & voluntary organisations
Social enterprises
Housing associations
NGOs & international aid organisations
Popular charity sector courses
Courses built around lean charity teams
Every course below can be delivered in-house at your offices, remotely via Teams, or at one of our public venues. Click a course for the full outline or browse the full course finder.
Microsoft & digital skills
Microsoft Excel (Intro to Advanced)
Budgets, funding reports and donor or beneficiary data tracking.
View course →Microsoft Copilot (AI)
Practical, safe use of Copilot in Outlook, Word, Teams and Excel for lean teams.
View course →Administration & communication skills
Customer Service Skills
For staff and volunteers supporting service users, members and donors.
View course →Management & personal effectiveness
Management Skills for Emerging Managers
For coordinators and team leaders newly stepping into management.
View course →Conflict Management
De-escalation and resolution skills for staff, volunteers and service users.
View course →Finance for Non-Financial Managers
Budgets, cost centres and funding reports for trustees and managers.
Browse all →How charity training is delivered
In-house, remote or public: you choose
In-house at your offices
Delivered wherever suits your team: at your offices, a community hub or a meeting space.
- Content built around your services and funders
- Trainer travel included nationwide
- Group sizes from 4 to 20
Remote via Microsoft Teams
Ideal for staff and volunteers working across multiple sites or from home.
- Small group or 1-to-1 sessions
- No travel time lost from service delivery
- Teams invites managed by us
Public courses with volume discounts
Send individuals to our UK venues when group training doesn’t fit.
- Preston, Manchester, Liverpool, Leeds, London, Birmingham
- Discounts on multiple bookings
- Same certificated outcome
Booking is simple
From enquiry to certificates in four steps
1
Tell us what your team needs
Call or email with the course, rough numbers and location. We’ll recommend the right level and format. No hard sell.
2
Pick a date, confirm the quote
We send available trainer dates and a written quotation. You confirm with a PO or payment and we reserve your trainer.
3
Pre-course tailoring
Your trainer calls to understand attendee roles and gather real examples, so the course fits how your organisation actually works.
4
Training day and follow-up
Course delivered 9:30 to 4:30 (or times to suit shifts). Attendees receive certificates, reference material and free post-course support.
Every course includes
Support before, during and after
- A dedicated point of contact for your booking
- Pre-course evaluation forms to set the right level
- Help planning and customising closed courses
- Course certificates for attendee training records
Where we train
Nationwide, at your site or ours
Our trainers travel to charity offices, community venues and hubs across England, Scotland and Wales. Public courses run at venues in:
PrestonLiverpoolManchesterLeedsBirminghamLondon
- Post-course management feedback reviews
- Free post-course telephone and email support
- Trainer matched to your team’s experience and pace
- Quality reference material attendees keep
Proven with charities
Why charities choose Keys Training
We’ve been training UK charities, social enterprises and voluntary organisations for over two decades. Here’s what that means in practice.
”
Over 25 years training UK organisations, including charities, housing associations and voluntary groups.
Company history”
No hard sell. Every enquiry starts with a free call to understand what your team actually needs.
Our approach”
Trainers travel to your offices nationwide, or deliver the same course live over Microsoft Teams.
Flexible deliverycharity training FAQs
Questions charity managers and trustees ask us
Can training be delivered at our offices or community venue?
Yes. Our trainers regularly deliver courses at charity offices, community hubs and meeting rooms. We’ll check power, space and connectivity needs with you before the day.
Do you train trustees and volunteers as well as staff?
Yes, many of our charity clients book training for trustees, board members and volunteers alongside paid staff. Let us know who’s attending when you enquire.
How much does charity staff training cost?
In-house Microsoft 365 and Copilot courses start from £695 + VAT for up to 8 attendees. Business and management skills courses start from £845 + VAT. Public course places start from £325 + VAT per person. Your quote confirms the exact fee.
Can the content be tailored to our funding, services and reporting needs?
Yes, tailoring is included. Your trainer will discuss real workplace scenarios such as funding bids, impact reports, case notes or trustee papers before the course to build them into the exercises.
What if our staff work part-time or across different days?
We regularly schedule half-day and bitesize sessions around part-time hours, job shares and flexible working patterns common in the charity sector. Tell us your preferred times when you enquire.
How many staff can attend a course?
Group sizes are flexible, from 1-to-1 coaching for a single manager up to 20 delegates for a classroom-style session. We’ll recommend the best size for the topic.
Do you offer discounts for multiple courses or multi-site organisations?
Yes. Book five or more courses on a single purchase order and arrange them across the next 12 months at a discounted rate. This is useful for organisations training staff across several regional offices or branches.
Can you raise invoices against a purchase order?
Yes, we regularly work with charity finance teams and can invoice against a PO. Let us know your process when booking.
Which charities and not-for-profits have you worked with?
We’ve delivered training for registered charities, grant-making foundations, housing associations, community organisations and social enterprises across the UK.
Ready to arrange charity staff training?
Tell us the course, team size and location and we’ll come back with trainer dates and a written quote. No hard sell.
Call 0345 450 0051 · Email [email protected]