Communication Skills

Professional Communication Skills training course information

Communication Skills Training Course

Our trainer will create a tailored one-day course and deliver it at your premises or teach it remotely for £745.00 plus vat (this fee allows up to 8 people to attend).

1 Day Public Course at Keys Training | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Scheduled public courses are held at Preston, Liverpool, Manchester & London.

Course Overview

This course aims to develop effectiveness in the workplace through improved communication skills. The course has been designed to enable delegates to understand the nature of communication and the processes involved. In addition, it will allow delegates to apply basic techniques in order to achieve effective face to face communication – speaking and listening.

Course Outline

Course Outline

Identify key elements of effective communication
Identify the factors that contribute to a successful face to face meeting
Understanding how to articulate a clear message
Learn how to utilise a range of communication styles
Improve listening skills
Learn how to deal with difficult questions
Improve credibility and personal effectiveness
Turning problems into opportunities
Understanding how the media works and maintaining the company’s reputation
Identify and practise core skills
Develop a flexible and effective style of communication for face-to-face meetings

FAQs for Communications Skills training

What types of communication skills are covered in this course?

In this course, the type of communication covered is face-to-face communication. Delegates will Learn how to increase effectiveness through workplace communication techniques and understanding.

Is this course suitable for managers?

Yes, this communication skills course is suitable for managers and any in an organisation who are looking to identify the factors on how to improve successful face-to-face meetings by understanding how to clearly articulate a clear message and how to utilise a range of communication styles, whilst also improving listening skills and how to deal with difficult questions. This course is delegates improving credibility and personal effectiveness.

Is this communication skills training able to help with media?

Yes, the Keys Training communication skills course can be specifically tailored to help those with media-facing roles, understanding how to articulate a clear message by utilising a range of communication skills, and understanding how the media works and maintaining the company's reputation by identifying and practising core skills. Keys Training has delivered this course for world-renowned sporting organisations to train their staff on media performance and messaging.

Who will benefit from the Communication Skills course?

This course will benefit staff who have direct contact with customers, clients and colleagues who wish to improve their Face-to-Face, Telephone and Microsoft Teams skills.