1 Day Course | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information
The primary aims of this one day instructor led course are to refine the communications skills and revitalise the attitudes that transmit real Customer Care and to assist delegates to interact on the telephone with customers in a productive and positive manner. The first contact is a vital moment to establish credibility and it is important that a positive lasting impression is made every time. This course will ensure delegates display the professional, polished image the organisation wishes to project, whether in a face to face setting or on the telephone.
Why Customer Care
The Customer Journey
Strategies for handling the more demanding customer
The Power of Communication
Turning Problems into Opportunities
Making a commitment to getting it right
This course will benefit staff who have direct contact with customers or clients and who wish to improve their customer contact or reception and telephone skills.
Please view our up coming course dates below (if available), simply select the appropriate date and follow instructions. To make another selection press F5.