Credit Control Course

Professional Credit Control training course information

Credit Control Training Course – Getting Paid Promptly

1 Day Course | 1 Delegate £295 plus VAT
*Book 2 or more delegates and receive significant discounts. Click here for information

Course Overview

Cash flow is undoubtedly under stress in the current climate. Prompt payment allows for greater efficiency, generates confidence and ensures survival. There is, however, often a conflict between getting paid and keeping the customer. This one day course highlights the need for a strategic approach to getting paid at the same time as cementing client relationships.

Course Outline

Taking a Fresh Look at Credit

  • What constitutes a debt
  • Terms & Conditions – Are yours effective?
  • Who owes you money? – The 80/20 rule
  • Traditional methods of Credit Control – Are they working?
  • Customers at any price – Does it make sense?
  • Keeping the law on our side

Changing Attitudes

  • Being positive about our product or service
  • The need to stay competitive
  • Attitude to talking ‘money’
  • Changing customers’ attitude towards us
  • Attitude towards first contact

People pay People

  • Organisation and Preparation
  • Making an individual accountable
  • Building a relationship before barriers are up
  • Communication & Influencing skills
  • The power of the Telephone
  • Empathy & Psychology
  • Timing of on-going calls
  • Establishing good practice
  • Gaining commitment to pay
  • Countering excuses

Learning from Mistakes

  • Using credit checks properly
  • Picking up early problem signals
  • Keeping the momentum going
  • The dangers of complacency

Who will benefit from the Credit Control course?

This course is a must for all those responsible for a healthy cash-flow.

View Dates / Book Course

Please view our up coming course dates below (if available), simply select the appropriate date and follow instructions. To make another selection press F5.